Shipping policy

All HopLift orders are processed and shipped from Brisbane, Queensland, Australia. We aim to dispatch all orders within 1–3 business days of purchase. Once shipped, you will receive a confirmation email with your tracking number.

Shipping Within Australia

We offer standard and express shipping options at checkout. Standard shipping typically takes 3–7 business days, while express shipping takes 1–3 business days, depending on your location. All parcels are sent with tracking for your convenience. Please ensure your delivery details are correct at checkout, as we cannot be responsible for lost packages due to incorrect addresses.

International Shipping

HopLift ships worldwide. International shipping times vary by destination, typically 7–21 business days. Customs delays may occur depending on your country’s regulations, which are beyond our control. All international orders include tracking where available.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. From time to time, we may offer free shipping promotions within Australia — keep an eye on our website and social media for updates.

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number and a link to follow your parcel’s progress. If you do not receive your tracking details within 3 business days of purchase, please contact us at support@wearhoplift.com.

Delays and Lost Parcels

Please note that delivery times are estimates only and may be affected by weather events, postal delays, or peak seasons. HopLift is not responsible for delays caused by the carrier or customs clearance processes. If your order appears lost or delayed, contact us and we’ll do our best to assist.

Duties and Taxes

For international orders, import duties, taxes, and fees may apply depending on your country’s laws. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.